Financing & Billing

Financing & Billing FAQ

We are pleased you have chosen Schneider Eye and Wellness Center for your eye care needs. Health insurance coverage is complex and we understand the confusion over patient responsibility versus your insurance carrier. Therefore, we put together some information to help guide you through the process. Please feel free to discuss your financial matters with us at any time. It is our hope that we can make this process as smooth as possible.

In this section, you will find answers to the billing and insurance coverage questions that patients ask us most often.

Do I have to pay my co-payment at the time of registration?

You are required to pay your co-pay at the time of service. You will be billed for your deductibles, co-insurance and any non-covered services after we receive notification from your insurance company.

How do I know if my insurance company will cover my visits?

Coverage varies with each insurance company. Generally, we do not know whether a particular service will be covered. Medically necessary and appropriate services may not always be covered by your insurance contract. Please refer to your insurance member handbook, check with your employer or call your insurance company with questions.

When will I receive a bill?

If you verified your insurance information when you registered, you will not receive a bill until: Your insurance company has denied the claim; Your insurance company has paid the claim, leaving a co-insurance, deductible or non-covered service; Your insurance company has not responded to the claim.

When do I become responsible for my bill?

All patient account balances are due and payable upon receipt of your first monthly statement. However, we reserve the right to require payment at the time of service from any patient who has an overdue account. Payment of your bill is ultimately your responsibility.

Who can I talk to with questions about my bill?

If you should have specific questions about your financial situation or your account, please do not hesitate to call one of our Patient Account Representatives at 904.247.5575. They are available to assist you in finding the answers to your financial and billing questions.